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Customer Care Representative / Inside Sales Support

Des Moines, IA

Call Center
Full Time

The Customer Care Representative aims to provide an excellent customer experience, consistent with our world-class product. They are the main point of contact for customers throughout the lifecycle of their project.

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Why Renewal by Andersen?

Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team.

A reputation that stands apart

We’re a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We’re committed to helping you realize your potential and exceed our homeowners’ expectations.

Top-to-bottom expertise

Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their “forever homes.”

A legacy of innovation

Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

Job Responsibilities: • Delight customers by providing an excellent customer experience consistent with our world-class product. • Answer telephone calls and assist with showroom traffic. • Partner with assigned sales representatives and serve as the internal point of contact for customers. • Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues. • Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs. • Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation. • Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement. • Provide customer correspondence as needed. Experience and Education: • Associates Degree preferred; High School diploma required • Strong phone, email and in-person communication skills • Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone. • Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience. • Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment. • Analytical abilities and strong attention to detail • Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines • Knowledge of Microsoft Office Benefits: • Flexible work schedule • Health insurance • Dental insurance • Vision insurance • Disability insurance • Retirement plan with company match • Paid vacation and holidays • Family-owned company with a fun and friendly work environment This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.