You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Quality Engineer role offers a unique platform to showcase your multi-disciplinary skills in a dynamic and inclusive work environment. You will be a cornerstone in the success of our newly formed Production Support Team, ensuring quality excellence in our software while serving a diverse user base across multiple time zones.

Responsibilities

• Offer timely support to team members and stakeholders in multiple time zones, guaranteeing smooth operations and quick issue resolution.
• Participate in both automated and manual testing cycles, using a variety of tools and methodologies to pinpoint, document, and track software flaws until they are rectified.
• Proactively identify and escalate potential quality lapses, using established processes, to the attention of higher management.
• Craft and implement thorough test plans, customized to meet the distinct needs of the insurance sector.
• Team up with product managers, software engineers, and product owners to harmonize application features with overarching business goals.
• Demonstrate leadership by guiding junior team members, allocating tasks efficiently, and contributing to regular performance evaluations to uphold team excellence.
• Leverage your specialized knowledge of insurance products and regulatory frameworks to build realistic and precise test scenarios.
• Engage proactively in an agile development environment, participating in planning sessions, daily stand-ups, and reviews to stimulate continuous team improvement.
• Bridge the gap between technical and non-technical departments, ensuring clear and effective communication.
• Conform to corporate protocols and compliance norms, while also contributing to broader organizational goals and milestones.

Preferred skills

• Substantial understanding of the insurance domain.
• Familiarity with Design Thinking and lean principles
• Competency in automated testing tools.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a relevant field.
• At least 4 years of hands-on experience in software quality assurance.
• Demonstrable leadership abilities.
• Experience with Agile development cycles.
• Exceptional communication abilities, encompassing both written and spoken mediums.
• Adeptness in navigating a corporate landscape.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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