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TUV SUD America Inc. is a global leader in testing, inspection and certification.
At TUV SUD America, we are passionate about technology, people and the environment. Our commitment is to invest in our employees as well as to hire, develop, and engage the best talent to help us continue to build our team. We are dedicated to creating a work environment where all levels of employees are inspired to learn, grow, and be empowered to achieve both their professional as well as personal goals.
For over 30 years, TUV SUD has provided market access solutions and expert partnership for medical device manufacturers and suppliers. Our dedicated team of over 500 medical experts, engineers, and doctors, positioned all over the globe, provide assessments that cover the full life cycle of your medical device - including initial product designs, risk management, clinical and regulatory.
We are looking for personable and outgoing individual who will work closely with our medical device customers. This position will be the key contact to proactively provide superior customer service to customers. Your role and responsibilities include assessment of medical devices and manufacturers' quality management systems per regulatory requirements and international standards, including related client and project management. We are looking for a detail-oriented individual with conformity testing experience, ideally within the medical / regulatory field.
The position is home-office based and requires up to 20% travel activity.
Roles and Responsibilities:
Proactively find, develop, and win new business with existing and new customers in the following areas: Biological Safety (biocompatibility and chemical characterization), Reprocessing, Packaging, Sterility testing and validation, lot release testing, IVD testing, MRI Safety, Cybersecurity and all other testing related services within a given market vertical.
Cross-sell services including: All MHS Certification offerings, including MDR, IVDR, ISO 13485, EN 13485, MDSAP
Increase the loyalty, retention, and growth of large strategic accounts by facilitating the completion of complex projects and improving the efficiency at which those accounts do business with TUV SUD.
Successfully on-board new, complex projects in conjunction with the technical leads and improve customer-oriented processes for both certification and laboratory operations.
Coordinate the overall account relationship, including periodic business reviews involving the customer and appropriate TUV SUD representatives.
Knowledge, Skills and Abilities:
Computer Literate in Microsoft, Word, PowerPoint, Xcel, etc.
Basic knowledge working with Customer Relationship Management software, SAP systems, and LIMS.
Demonstrated ability in managing phone, email, and web site inquiries.
Ability to work independently. Ability to multi-task and handle deadlines. Thrive in a fast-paced environment. Customer service oriented
Self-starter with a positive and motivated attitude
Sound knowledge in regulatory requirements, e. g. MDR, MDD (93/42/EEC) and other related requirements
Education and Qualifications:
BS in Natural Sciences, Medication technology or equivalent experience such as 5-years of experience in Certification, Inspection, Testing business.
Five years of work experience in customer-facing role, dealing with customer development, customer service, quote development, relationship building
Equal Opportunity Employer - Disability and Veteran
TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following:
Paid vacation time
Competitive compensation
Retirement savings plans
Wellness benefits
Sick leave
Long-term-service awards
Flexible working hours
Family care benefits
free parking spaces
Employee events
Structured professional development
Full time / permanent
remote
Home Office, Wakefield
United States
Other Target Groups
Professionals 3 - 5 years of experience
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TUV SUD Recruiting
1-800-888-0123careers.us@tuvsud.comAt TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.
Established more than 150 years ago in Germany, TUV SUD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TUV SUD America's priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.
TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.