UnityPoint at Home

Supervisor HME Operations

Urbandale, IA

Monday-Friday 8AM-5PM

Full-time + benefits

*This person can work from home

The HME Supervisor of Operations- Home Medical Equipment oversees the daily operations of assigned service lines within the Home Medical Equipment division of UnityPoint at Home and may include HME Intake, Respiratory Care, Retail Sales, Complex Mobility, Repair Services and the Delivery support area.

The Supervisor of Operations is accountable for direct supervision of the applicable service line staff. The scope of responsibility includes staff scheduling, operational training, problem resolution, quality assurance monitoring, acting as a resource for staff as well as performing the basic duties of each area as needed.

This position will develop, implement and track processes to assure the accuracy and efficiency of processes and regulatory compliance to optimize the organization's revenue cycle. This position will assist in the planning, build, and operational workflows to support changes in documentation requirements related to Home Medical Equipment and Supplies and are critical to the on-going success of patient and referral source satisfaction.

• 3-5 years of experience in a sales or customer service role in the HME industry.
• Demonstrated experience in training, leading and/or motivating staff in a dynamic environment.
• Experience and proficiency in computer applications. (e.g., Word, Excel, etc.)
• Proven customer service skills.
• Detail oriented, well organized and able to work independently and with a team.
• Ability to have positive interaction with staff being supervised, including counseling, dialogues, problem solving and employee performance.
• Ability to prioritize tasks, and direct staff accordingly so that departmental and organizational targets are met.
• Ability to problem solve and analyze issues that come up related to:
• HME software system
• Departmental day-to-day operations
• Interdepartmental issues
• Ability to address concerns of physicians, patients, families, referrals or internal staff
• Ability to work in a fast paced, ever changing environment and respond to a diverse group of customers.
• Excellent listening, analytical, and time management skills.
• Basic knowledge of the unique service line functions for HME delivery services, Complex Mobility and Repairs, and HME retail sales including compression garments, orthopedic devices and home modifications.
• Basic knowledge of specific regulatory and reimbursement requirements relevant to each of the areas supervised.
• Knowledge of health insurance billing and authorizations/referrals.
• Exceptional written and verbal communication skills