Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

The Project Manager will report to the Regional Deployment/Services Manager and will be responsible for managing the deployment of complex public safety solutions for Computer Aided Dispatch, Mobile computing, Records Management, and Jail Management. The Project Manager is expected to lead and manage deployments across a wide range of customers including Statewide, Region

This position is responsible for developing and implementing political and funding strategies for large scale public safety technology projects. These strategies will often involve developing and driving legislative initiatives, as well as advocating with both the executive and legislative branches of state/local government and the ability to get state or local elected le

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. Ensure timely and accurate set up of all systems Phone Support during reg

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to mana

Lead and execute long term agreements through formal RFx methodologies. Analyze spend data and industry dynamics to identify, prioritize, and launch sourcing initiatives. Identify value/ savings opportunities, processes, and best practices. Establish positive relationships across the business units to ensure active and early participation in supplier related matters. Lead

Manage multiple data migrations through completion Update customers and management on progress of data migrations. Work with engineering to resolve any issues in the data migration process. Discuss and document network infrastructure for wired and wireless communications within the customer's environment Must have working knowledge of both Windows and Linux environments.

Include Presenting and demonstrating the value of Ava's software defined security platform to partner principals and business leaders Effectively disseminate product knowledge by providing thorough training to sales teams, manufacturing representatives, channel partners, and end users. Articulate the technology and demonstrate differentiated value propositions to both busi

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Note This is a remote position (US) and the candidates can reside in EST or CST. Overview The Deployment System Architect (DSA) is responsible for the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. They are responsible for all phases of Post Sale system delivery from project turn over to customer acceptance. The DSA is